Frequently Asked Questions

TruckStock is a web app that helps service companies keep the right parts on their trucks. Technicians record the parts they use, the stockroom fills those requests, and technicians confirm when the parts are back on the truck, so every truck’s inventory stays accurate.

TruckStock is built for companies that run service trucks or vans stocked with parts, such as HVAC, plumbing, electrical, and other field service businesses. It works for a handful of trucks or a large fleet.

Yes. Sign up at app.truckstock.net and you get a trial company preloaded with sample HVAC data, including trucks, parts, departments, and example requests, so you can try every screen before adding your own information.

Start a free trial at app.truckstock.net, or contact us to plan a full rollout. For a rollout, our implementation team helps set up your company, trucks, parts, and users.

No. You can upload parts and supplier lists from a spreadsheet, review the changes before they are applied, and import truck parts lists from a CSV template. Help with your initial data import is part of implementation.

No. TruckStock focuses on truck and stockroom inventory and is designed to work alongside the systems you already use. Integrations with other systems are scoped as a separate professional services project.

TruckStock uses three steps. A technician requests the parts they used or need, the stockroom or parts manager fulfills the request, and the technician receives the parts, which adds them back to the truck’s count.

A truck can only request up to its max level for each part. If the truck is already at its max, or a request for that part is still pending, TruckStock shows a plain-English message explaining why. Parts become available again once a request is fulfilled and received.

A usage request records parts you used on a job so they can be replaced. A top-up request asks for parts to bring the truck back up to its max level. Each request shows what is on the truck against its max, such as 6/10.

Requests are grouped by truck, so the stockroom can fill one truck at a time or use Fulfill All In Truck. TruckStock will not let you send more than the stockroom has on hand, and it highlights parts that are running low.

Yes. A technician can transfer stock to another truck, and the receiving technician accepts the transfer, so both trucks stay accurate.

Yes. Requests can include a job number and department, and each company chooses whether those fields are required or optional.

Change the parts list and max levels on the truck type, and every truck of that type follows. For a single truck, an admin can edit its inventory directly, fill it to its max, or upload counts from Excel with a review step.

A truck type is a template for trucks that do the same kind of work, such as Service or Install. It holds the list of parts those trucks carry and the max level for each part.

When you add a truck, you choose whether it starts empty, is already stocked, or should request its starting stock from the stockroom. Each truck also has a responsible person.

Yes. You can set up stockrooms with their own on-hand counts and fill truck requests from them.

Yes. Each part can have suppliers with their own part numbers and costs, and you can update supplier information by uploading a CSV file with a review step.

TruckStock includes Items Requested, Available Stock, Current Truck Inventory, and Pending Request reports. Items Requested can be grouped by truck, date, job, department, part, or supplier, and reports can be downloaded to Excel.

Trucks are deactivated rather than deleted, so their history stays available in your records.

TruckStock runs in your phone’s web browser and can be added to your home screen so it opens like an app. A native mobile app is on our roadmap.

Open app.truckstock.net in your phone’s browser. On an iPhone, tap the Share button in Safari and choose Add to Home Screen. On Android, open the Chrome menu and choose Add to Home screen.

Yes. TruckStock works in the web browser on phones, tablets, laptops, and desktop computers. Technicians can use their phones while managers use a computer for fulfillment and admin work.

TruckStock standard pricing is $25 per vehicle per month. Volume pricing starts at $20 per vehicle per month, and enterprise fleets get custom pricing. Contact us for a quote.

TruckStock is priced per active service vehicle, not per user.

Yes, there is a one-time implementation fee based on fleet size: starting at $500 for up to 25 vehicles, $1,500 for 26 to 100 vehicles, and $3,500 for 101 to 500 vehicles. Larger and enterprise deployments get a custom implementation plan.

Implementation can include company and branch setup, vehicle and user setup, help importing your initial inventory and data, workflow setup, launch planning, and a post-launch review. Initial admin training is included.

The monthly license includes truck and technician inventory management, the standard request and fulfillment workflows, standard reports, user and admin access, cloud hosting, standard updates and enhancements, standard support, and platform security and maintenance.

Sign in at app.truckstock.net.

No. We can move your company from the previous version of TruckStock to the current one, including your users. Contact us to plan your move.

Yes. Clean up your parts list, then upload parts, suppliers, and costs from a file, set up truck types with max levels, and load each truck’s starting counts. Our implementation team can help with the import.

You sign in with your email address at app.truckstock.net.

Use the forgot password link on the sign-in page to reset it.

A Company Admin invites users by email. An invited person joins your company as a Technician, and an admin can then change their role and assign trucks.

TruckStock has three company roles: Technician, Manager, and Company Admin. Each role builds on the one before it, from requesting and receiving parts up to managing users and company settings.

Yes. A Company Admin can view TruckStock as a specific user to help troubleshoot, and every use of that feature is logged.

Yes. Each company’s data is kept separate from every other company in TruckStock.

Yes. One person can belong to several companies with a different role in each, which helps owners and managers who run more than one business.

Contact us and our team will help. Standard support is included with every TruckStock license.

Yes. Initial admin training is included with implementation. Additional remote or onsite training, and training for new locations, can be quoted separately.

TruckStock is designed to work alongside your existing systems, and we evaluate integrations case by case based on the systems and data involved. Contact us to talk through what you need.